Sceyt Support
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Sceyt Support
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FreeTry for Free
$0
100 MAU
All Growth Features
No Credit Card Required
Support within 24 hours
No Extra MAU Allowed
No Extra Storage Allowed
StarterGet Starter
$99
1K MAU
Unlimited Message Storage
Unlimited Concurrent Users
10 GB File Storage
8/5 Support
$0.08 Per Extra MAU
$0.04 Per Extra GB Storage
GrowthGet Growth
$249
1K MAU
All Starter Features
Message Search
25 GB File Storage
8/5 Priority Support
$0.08 Per Extra MAU
$0.04 Per Extra GB Storage
Enterprise
Custom Pricing
Millions of Users
All Growth Features
Dedicated Infrastructure
On-Premises Deployment
Migration Assistance
Customer Success Manager
Direct Slack Channel
Priority Support
Contact SalesCompare features
Usage
Monthly Active Users (MAU)The total number of unique users interacting with the Sceyt platform each month.
100
1000
1000
Millions
MAU Overage FeeFee for each additional MAU beyond the plan's limit.
$0.08 per MAU
$0.08 per MAU
Custom
Concurrent UsersThe maximum number of users who can be connected to the Sceyt platform simultaneously.
10
No Limit
No Limit
No Limit
Message StorageThe total number of chat messages that can be saved on the Sceyt platform.
Unlimited
Unlimited
Unlimited
Unlimited
Message RetentionThe duration for which chat messages are stored on the Sceyt platform.
6 months
Unlimited
Unlimited
Unlimited
File StorageThe amount of storage included in the plan for storing files (images, videos, documents, and other).
1GB
10 GB
25 GB
Custom
File Storage Overage FeeFee for each additional GB of storage beyond the included amount in the plan.
$0.04 per GB
$0.04 per GB
Custom
File Transfer BandwidthFee for each GB of data transferred for uploading and downloading data to/from Sceyt CDN.
$0.10 per GB
$0.10 per GB
Custom
Multiple ApplicationsConfigure separate applications with isolated user, channel, and message data for different environments such as production, testing, or other use cases within one customer account.
Core Messaging Features
One-to-One chatPrivate direct messaging between two users.
Group chatMessaging among multiple users in a private or public channel.
Broadcast channelA broadcast channel designed for reaching millions of users, facilitating community creation and engagement.
Custom ChannelEnable developers to define specialized types of communication channels tailored to specific use cases.
Media and File TransferTransfer of media files, including images, videos, and documents.
Photo and Video ResizingAutomatic resizing of photos and videos for optimal display, performance, and faster delivery.
Thumbnail GeneratorAutomatically generate thumbnails for media files shared within the platform.
Typing IndicatorsReal-time indication when a user is typing a message, with support for custom indicators such as recording a voice message.
User MentionsHighlight specific users in messages to draw their attention and trigger notifications.
Message ReactionsEnable immediate and expressive interaction with messages through emoji reactions.
Delivery and Read ReceiptsInform the message sender when a message is successfully delivered and seen.
Custom ReceiptsIndicate specific actions, like when a voice message has been played or other custom events.
User Presence and Last SeenShow online, offline, do not disturb (DND) status, and the last time a user was active.
Push NotificationsReal-time alerts sent to users' devices for new messages and events, with support for APNs, FCM, and HMS.
Push Notification TemplatesTailor notification templates with options for title, sound, and more. Choose from pre-defined or create custom templates.
Silent and Transient MessagesSend messages without triggering notifications or storing them permanently.
Unread Messages CountDisplay the number of unread messages per chat or in total for each user.
Unread Mentions CountMonitor unread mentions with a dedicated count, ensuring no important messages go unnoticed.
Offline MessagingEnable users to send and receive messages even when they are offline. Messages are queued and delivered once the connection is restored.
Message SearchSearch through past messages for specific content.
User and Channel SearchEfficiently find users and channels through the search feature, enabling quick navigation and communication.
Location SharingShare location with others in real-time, enhancing communication and coordination.
Voice MessagesExchange messages in the form of voice recordings, allowing for more expressive communication.
Pin Channels and MessagesPin important channels and messages for easy access.
Message Reply & ThreadingReply to specific messages and organize discussions with threaded conversations.
Message ForwardingForward messages to multiple channels while maintaining control over the number of forwards and the depth of each forward.
Rich Text FormattingEnhance messages with rich text formatting options such as bold, italics, and bullet points.
Message TranslationUse the Sceyt platform's Webhooks to integrate with your preferred translation API, enabling message translation to the user's preferred language at no extra cost.
Moderation
Moderation DashboardAccess a central dashboard to manage moderation tasks. Grant moderators the ability to handle reported messages, channels, and users within the application.
User-to-User BlockingEnable users to block other users, preventing communication between them.
User BlockingAllow moderators to remove and block users from accessing specific channels.
Freeze ChannelEnable moderators to temporarily disable a channel, preventing any new messages or interactions.
Member RolesDefine different roles for members within a channel, granting varying levels of access and permissions.
Message ReportingAllow users to report inappropriate or harmful messages for review by moderators.
User & Channel ReportingEnable users to report inappropriate behavior or content from specific users or channels for review by moderators.
Auto - Image ModerationIntegrate with your preferred AI-based image moderation API or in-house solution via Webhooks at no additional cost to automatically detect and moderate inappropriate content within uploaded images.
Profanity FilterIntegrate with your preferred AI-based profanity filter API or in-house solution via Webhooks at no additional cost to automatically detect and filter out profane language from messages.
Integration
Multiplatform SDKsIntegrate low-level chat SDKs across iOS, Android, and Web, using Sceyt's proprietary Binary Messaging Protocol. These SDKs come without built-in UI, enabling developers to create custom chat interfaces or incorporate them into existing UIs.
UI Kits Effortlessly integrate and tailor chat UI Kits for iOS, Android, and Web platforms to ensure seamless chat functionality within your application.
UI Kits DesignFigma-based UI Kits, enabling the designers to create and customize chat UIs without starting from scratch, ensuring consistent branding across iOS, Android, and Web platforms.
Chatbot InterfaceIntegrate with your preferred chatbot service or connect with your own GenAI models using Webhooks to enhance user interactions and automate responses within your application.
WebhooksPre and post-event Webhooks triggered by the Sceyt platform within a specific application, enabling custom actions and enhancements for a better user experience.
REST APIAccess a comprehensive RESTful API for flexible integration and customization of chat features to take full control of the Sceyt application from your backend.
Analytics and Data
Analytics DashboardAccess a comprehensive dashboard to monitor and analyze chat usage metrics and user engagement.
Message Fetch APIRetrieve chat messages programmatically for analysis, backup, or other custom use cases.
Data ExportExport comprehensive chat data, including channels, users, messages, attachments, and more for analysis and reporting purposes.
Infrustructure and SLA
Dedicated InfrastructureProvision dedicated infrastructure for improved performance and compliance requirements.
On-Premises DeploymentDeploy the Sceyt platform in your private cloud (AWS, Azure, Oracle, Google) for full control and compliance with organizational policies.
Uptime SLAGuarantee service availability with a specified uptime Service Level Agreement (SLA) of up to 99.999%.
Custom Agreement
Security and Compliance
TLS Encryption in TransitSecure data transmission with TLS 1.3 encryption to protect user information during transit.
AES Encryption at RestAES encryption for data stored on the Sceyt platform, covering both messages and files with robust security.
IP WhitelistingRestrict access to the Sceyt platform by allowing only specified IP addresses of your backend, enhancing security and control.
SOC2Compliance with SOC 2 standards for strong security and data protection, ensuring trust and transparency on the Sceyt platform.
Support
Live Chat SupportAccess real-time assistance from support agents through live chat for quick resolution of issues and inquiries.
Within 24 hours
8/5 Support
8/5 Priority Support
24/7 Priority Support
Email Ticketed SupportSubmit support requests via email and receive timely responses for issue resolution and assistance.
Within 24 hours
8/5 Support
8/5 Priority Support
24/7 Priority Support
Slack Channel AccessDirect access to a dedicated Slack channel for real-time support, collaboration, and communication with the Sceyt development team.
Migration AssistantGet expert assistance for seamless data migration to the Sceyt platform, ensuring minimal disruption and efficient transition.
Customer Success ManagerDedicated customer success manager to ensure successful implementation, ongoing support, and to maximize the value from the Sceyt platform.
Onboarding PackageComprehensive onboarding package to assist with the initial setup, configuration, and training for effective use of the Sceyt platform.
Compare features
Usage
Monthly Active Users (MAU)The total number of unique users interacting with the Sceyt platform each month.
100
MAU Overage FeeFee for each additional MAU beyond the plan's limit.
Concurrent UsersThe maximum number of users who can be connected to the Sceyt platform simultaneously.
10
Message StorageThe total number of chat messages that can be saved on the Sceyt platform.
Unlimited
Message RetentionThe duration for which chat messages are stored on the Sceyt platform.
6 months
File StorageThe amount of storage included in the plan for storing files (images, videos, documents, and other).
1GB
File Storage Overage FeeFee for each additional GB of storage beyond the included amount in the plan.
File Transfer BandwidthFee for each GB of data transferred for uploading and downloading data to/from Sceyt CDN.
Multiple ApplicationsConfigure separate applications with isolated user, channel, and message data for different environments such as production, testing, or other use cases within one customer account.
Core Messaging Features
One-to-One chatPrivate direct messaging between two users.
Group chatMessaging among multiple users in a private or public channel.
Broadcast channelA broadcast channel designed for reaching millions of users, facilitating community creation and engagement.
Custom ChannelEnable developers to define specialized types of communication channels tailored to specific use cases.
Media and File TransferTransfer of media files, including images, videos, and documents.
Photo and Video ResizingAutomatic resizing of photos and videos for optimal display, performance, and faster delivery.
Thumbnail GeneratorAutomatically generate thumbnails for media files shared within the platform.
Typing IndicatorsReal-time indication when a user is typing a message, with support for custom indicators such as recording a voice message.
User MentionsHighlight specific users in messages to draw their attention and trigger notifications.
Message ReactionsEnable immediate and expressive interaction with messages through emoji reactions.
Delivery and Read ReceiptsInform the message sender when a message is successfully delivered and seen.
Custom ReceiptsIndicate specific actions, like when a voice message has been played or other custom events.
User Presence and Last SeenShow online, offline, do not disturb (DND) status, and the last time a user was active.
Push NotificationsReal-time alerts sent to users' devices for new messages and events, with support for APNs, FCM, and HMS.
Push Notification TemplatesTailor notification templates with options for title, sound, and more. Choose from pre-defined or create custom templates.
Silent and Transient MessagesSend messages without triggering notifications or storing them permanently.
Unread Messages CountDisplay the number of unread messages per chat or in total for each user.
Unread Mentions CountMonitor unread mentions with a dedicated count, ensuring no important messages go unnoticed.
Offline MessagingEnable users to send and receive messages even when they are offline. Messages are queued and delivered once the connection is restored.
Message SearchSearch through past messages for specific content.
User and Channel SearchEfficiently find users and channels through the search feature, enabling quick navigation and communication.
Location SharingShare location with others in real-time, enhancing communication and coordination.
Voice MessagesExchange messages in the form of voice recordings, allowing for more expressive communication.
Pin Channels and MessagesPin important channels and messages for easy access.
Message Reply & ThreadingReply to specific messages and organize discussions with threaded conversations.
Message ForwardingForward messages to multiple channels while maintaining control over the number of forwards and the depth of each forward.
Rich Text FormattingEnhance messages with rich text formatting options such as bold, italics, and bullet points.
Message TranslationUse the Sceyt platform's Webhooks to integrate with your preferred translation API, enabling message translation to the user's preferred language at no extra cost.
Moderation
Moderation DashboardAccess a central dashboard to manage moderation tasks. Grant moderators the ability to handle reported messages, channels, and users within the application.
User-to-User BlockingEnable users to block other users, preventing communication between them.
User BlockingAllow moderators to remove and block users from accessing specific channels.
Freeze ChannelEnable moderators to temporarily disable a channel, preventing any new messages or interactions.
Member RolesDefine different roles for members within a channel, granting varying levels of access and permissions.
Message ReportingAllow users to report inappropriate or harmful messages for review by moderators.
User & Channel ReportingEnable users to report inappropriate behavior or content from specific users or channels for review by moderators.
Auto - Image ModerationIntegrate with your preferred AI-based image moderation API or in-house solution via Webhooks at no additional cost to automatically detect and moderate inappropriate content within uploaded images.
Profanity FilterIntegrate with your preferred AI-based profanity filter API or in-house solution via Webhooks at no additional cost to automatically detect and filter out profane language from messages.
Integrations
Multiplatform SDKsIntegrate low-level chat SDKs across iOS, Android, and Web, using Sceyt's proprietary Binary Messaging Protocol. These SDKs come without built-in UI, enabling developers to create custom chat interfaces or incorporate them into existing UIs.
UI Kits Effortlessly integrate and tailor chat UI Kits for iOS, Android, and Web platforms to ensure seamless chat functionality within your application.
UI Kits DesignFigma-based UI Kits, enabling the designers to create and customize chat UIs without starting from scratch, ensuring consistent branding across iOS, Android, and Web platforms.
Chatbot InterfaceIntegrate with your preferred chatbot service or connect with your own GenAI models using Webhooks to enhance user interactions and automate responses within your application.
WebhooksPre and post-event Webhooks triggered by the Sceyt platform within a specific application, enabling custom actions and enhancements for a better user experience.
REST APIAccess a comprehensive RESTful API for flexible integration and customization of chat features to take full control of the Sceyt application from your backend.
Analytics
Analytics DashboardAccess a comprehensive dashboard to monitor and analyze chat usage metrics and user engagement.
Message Fetch APIRetrieve chat messages programmatically for analysis, backup, or other custom use cases.
Data ExportExport comprehensive chat data, including channels, users, messages, attachments, and more for analysis and reporting purposes.
Security and Compliance
TLS Encryption in TransitSecure data transmission with TLS 1.3 encryption to protect user information during transit.
AES Encryption at RestAES encryption for data stored on the Sceyt platform, covering both messages and files with robust security.
IP WhitelistingRestrict access to the Sceyt platform by allowing only specified IP addresses of your backend, enhancing security and control.
SOC2Compliance with SOC 2 standards for strong security and data protection, ensuring trust and transparency on the Sceyt platform.
Support
Live Chat SupportAccess real-time assistance from support agents through live chat for quick resolution of issues and inquiries.
Within 24 hours
Email Ticketed SupportSubmit support requests via email and receive timely responses for issue resolution and assistance.
Within 24 hours
Slack Channel AccessDirect access to a dedicated Slack channel for real-time support, collaboration, and communication with the Sceyt development team.
Migration AssistantGet expert assistance for seamless data migration to the Sceyt platform, ensuring minimal disruption and efficient transition.
Customer Success ManagerDedicated customer success manager to ensure successful implementation, ongoing support, and to maximize the value from the Sceyt platform.
Onboarding PackageComprehensive onboarding package to assist with the initial setup, configuration, and training for effective use of the Sceyt platform.
Frequently Asked Questions
Can I try Sceyt Chat API for free?
Yes, you can start with our Free plan, which allows you to use all the features of the Growth plan with a limited number of MAUs, all without needing to enter any card details.
What is meant by Monthly Active User (MAU)?
A Monthly Active User (MAU) is any user who has connected to the Sceyt platform via our SDKs at least once in the past 30 days.
What is a Concurrent user?
A concurrent user is a user currently connected to the Sceyt platform using our SDKs. Regardless of your monthly active user allowance, there is no limit on the number of concurrently connected users.
What happens when MAU exceeds the amount available in the selected plan?
When the number of Monthly Active Users (MAUs) exceeds the limit of your selected plan, additional charges will apply for each extra MAU. You may also consider switching to a higher plan for more cost-effective pricing.
What happens when I exceed the limits of the Free plan?
Before suspending your account, we will notify you that you are about to exceed the limits of the Free plan. To prevent suspension, you can subscribe to a paid plan that better suits your MAU usage and required functionality. If no action is taken, the service will be suspended, and users will be unable to connect to the platform or use the API.
Can I change my subscription plan at a later date?
Yes, you can change your subscription plan at any time. Simply log in to the Sceyt console and select a plan that better suits your needs.
What types of payment methods do you accept?
Our payment provider accepts MasterCard, Visa, American Express, and PayPal.
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